Shipping policy

We ship to the United States, United Kingdom, Canada and Australia.

Free shipping

Every order ships free with tracking. There is no minimum order.

Processing time

Orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding holidays).

Delivery time

• United States: usually 5 to 12 business days after dispatch.
• United Kingdom, Canada and Australia: usually 7 to 15 business days after dispatch.

Our bags ship from partner warehouses, and some items in one order may arrive in separate packages. Delivery times are estimates and can be longer during holidays or because of customs checks.

Tracking

When your order ships, we email you a tracking number. Tracking can take a few days to show updates after dispatch.

Customs, duties and taxes

Some countries charge import duties or taxes on international orders. Where these are not collected at checkout, they are charged by your country's customs office and are the responsibility of the customer.

Lost or late orders

If your order hasn't arrived within 30 days of dispatch, or tracking hasn't updated for 10 days, contact Joeb Ali at leatherjoy@yahoo.com. We will investigate and send a replacement or refund if the parcel is lost.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only before the order ships.