Refund policy

We want you to love your Leatherjoy bag. If you don't, you can return it within 30 days of delivery.

Returns

Items must be unused, in their original condition and packaging, with any tags still attached.
To start a return, email Joeb Ali at leatherjoy@yahoo.com with your order number. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.
We recommend a tracked shipping service, as we can't refund a return that doesn't reach us.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the problem. We will send a replacement or give you a full refund, and in most cases you won't need to send the item back.

Exchanges

The fastest way to get a different color or style is to return the item you have and place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show it.